Support Policy

At Maptrons Formulation Pvt Ltd, we are dedicated to providing exceptional support to our valued customers. Our support team is available during regular office hours to assist you with any inquiries or concerns related to your organic cosmetic and cleaning product purchases. Please review our support policy for more information.

Office Hours: Our support team is available from 10:00 AM to 6:00 PM, Monday through Saturday. Our office is closed on Sundays.

Contact Methods: You can reach our support team through the following channels during office hours:

• Email: support@maptrons.com
• Phone: 7974572261

Response Time: We strive to respond to all customer inquiries within [timeframe, e.g., 24 hours] during our regular office hours. Any inquiries received outside of these hours will be addressed on the next business day.

Types of Support:

1. Product Inquiries: If you have questions about our organic cosmetic and cleaning products, their usage, or ingredients, our support team is here to provide detailed and helpful information.

   
   

2. Order Assistance: For assistance with order tracking, modifications, or any issues related to your purchase, please contact our support team, and we will promptly address your concerns.

   
   

3. After-Sale Support: If you encounter any issues with the products received, such as damages or defects, please contact our support team within [number of days] days of receiving your order. Provide your order number, a description of the issue, and supporting images if applicable, and we will assist you in finding a suitable resolution.

Closed on Sundays: Please note that our office is closed on Sundays. Inquiries received on Sundays will be addressed on the next business day.

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction and provide you with the support you need to enjoy our organic cosmetic and cleaning products. Thank you for choosing Maptrons Formulation Pvt Ltd.